Terms of Service

01The agreement

These terms are an agreement between you and TorMoose Ltd (“TorMoose”, “we”, “us”), a private limited company registered in Bangladesh at Ta-203, South Badda, Dhaka, Bangladesh. By joining the waitlist, creating an account or connecting a Facebook Page, you agree to them. If you use TorMoose for a business, you confirm you are authorised to bind that business, and “you” means the business.

Our Privacy Policy, Data Deletion page and Refund Policy form part of these terms.

02Invitations and new features

Before public launch on 1 November 2026, TorMoose is available by invitation only. Joining the waitlist doesn't guarantee an invitation or a start date; we invite businesses in batches at our discretion.

Some features may be marked as early or in testing. They may change or be removed, and we'll tell affected shops about any change to how their assistant behaves.

03Your account

• You must be at least 18 and give accurate information.
• Keep your login secure. You're responsible for what happens under your account, including actions by team members you invite.
• Tell us straight away at business@tormoose.com if you suspect unauthorised access.

04What TorMoose does, and doesn't

TorMoose connects to your Facebook Page and uses AI to answer messages that customers send to it on Messenger, using the products, prices, policies and settings you provide. It can take orders, record complaints and feedback, and hand a conversation to your team. It replies only to people who message your Page first, and only within the time Meta allows; it does not send broadcast or promotional messages.

AI replies can be wrong. The assistant works from your information and its best judgement. It may misunderstand a customer, quote outdated stock or prices if your information is out of date, or answer when a person should. You are responsible for checking orders before you fulfil them, keeping your information current, and reviewing conversations. TorMoose is not a substitute for your judgement on refunds, complaints, or anything with legal, medical or safety consequences.

05Facebook and Meta

When you connect a Page, you authorise TorMoose to use the Facebook permissions you grant (listed in our Privacy Policy) to receive and reply to messages on that Page for you. You can withdraw this at any time by disconnecting the Page or removing TorMoose in your Facebook settings; the assistant stops immediately.

We use Facebook data only to provide TorMoose to you and in line with Meta's Platform Terms. TorMoose is an independent service and is not affiliated with, endorsed by or sponsored by Meta Platforms, Inc. “Facebook” and “Messenger” are Meta's trademarks.

06Your responsibilities

You are the seller. You are responsible for:

• the products and services you sell, their prices, descriptions, delivery and after-sales service;
• complying with the laws that apply to your business, including consumer-protection and e-commerce rules;
• complying with Meta's Terms, Commerce Policies and Messenger Platform Policies for your Page;
• telling your customers that you use an automated assistant, and having the right to let us process the customer messages your Page receives;
• handling your customers' requests to delete their data, which you can do from the dashboard;
• the content you upload, which must not infringe anyone's rights.

07Acceptable use

You may not use TorMoose to:

• sell illegal, counterfeit or age-restricted goods without the required licences, or anything Meta prohibits;
• send spam or unsolicited messages, or try to message people outside the windows Meta allows;
• deceive customers, for example by impersonating another business or making false claims;
• harass, threaten or discriminate against anyone;
• collect sensitive information (such as passwords, card numbers or health data) through the chat;
• try to break, overload, reverse-engineer or get around the limits or security of TorMoose, or manipulate the assistant into ignoring its rules;
• resell or white-label TorMoose without a written agreement with us.

We may pause the assistant or suspend an account that breaks these rules or puts customers, Meta's platform or TorMoose at risk. Where it's safe to, we'll tell you first and give you a chance to fix it.

08Plans, messages and payment

Plans are billed in advance, monthly or for a six-month term. Prices for businesses in Bangladesh, in taka:

• How you pay. In Bangladesh, by bKash or bank transfer against our invoice or a written agreement. Outside Bangladesh, by card through Stripe, in US dollars at the price shown at checkout or in your quote.
• Message allowance. A “message” is one customer message the assistant answers. When you use your plan's allowance, the assistant pauses its replies until the allowance resets at the start of your next period, or until you move to a larger plan. New customer messages still arrive in your dashboard, and your team can reply to them there. Your usage is shown under Settings → Plan.
• No free trial. Plans start when paid.
• Late payment. If a payment is overdue, we'll remind you. If it's still unpaid 7 days after the due date, we may pause the assistant until it's settled. Your data and settings are kept while paused.
• Price changes. Prices exclude any VAT or taxes that apply. We'll give at least 30 days' notice of a price change, which takes effect at your next renewal.
• Changing plan. Contact us at business@tormoose.com to move up or down.

Refunds are covered by our Refund Policy.

09Your data

You own your business content and your customers' data. You give us permission to host, process and transmit it only as needed to run TorMoose for you, as described in the Privacy Policy. You can delete customer data and your own content from the dashboard at any time, and ask us for a copy of your data by email. We may use aggregated statistics that identify no one (for example, average reply times) to improve the service.

10Our property

TorMoose, its software, design, brand and the watermelon logo belong to us. These terms give you a limited, non-transferable right to use TorMoose for your business while your account is active. If you send us feedback, we may use it without obligation to you.

11Availability and third parties

We work to keep TorMoose running, but we don't guarantee uninterrupted service. TorMoose depends on Meta's platform and on AI and hosting providers. If Meta changes its platform or restricts your Page, or a provider has an outage, the assistant may stop working. We aren't responsible for third-party services or for decisions Meta makes about your Page.

12Disclaimers and liability

To the extent the law allows, TorMoose is provided “as is”, without warranties that it will be error-free or meet every need.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost sales or harm to reputation, including losses caused by an incorrect AI reply. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

You agree to cover our reasonable losses from claims brought by third parties (including your customers or Meta) arising from your products, your content, or your breach of these terms.

13Ending the agreement

You can cancel at any time by emailing business@tormoose.com from your account email; your plan runs to the end of the paid period. You can also stop the assistant or disconnect your Page yourself at any time. We may end these terms with 30 days' notice, or immediately for serious or repeated breaches. After your account closes, we delete your data as set out in the Privacy Policy. Sections that by their nature should survive (fees owed, liability, governing law) continue to apply.

14Governing law and disputes

These terms are governed by the laws of the People's Republic of Bangladesh. We'll try to resolve any dispute informally first: email business@tormoose.com. If we can't, the courts of Dhaka have exclusive jurisdiction.

15Changes and contact

We may update these terms as TorMoose grows. We'll post the new version here, update the date at the top and, for material changes, email shops at least 14 days before they take effect. Continuing to use TorMoose after that means you accept the update. Questions: business@tormoose.com, or write to TorMoose Ltd, Ta-203, South Badda, Dhaka, Bangladesh.