Legal · Data deletion

Data Deletion

Anyone can ask us to delete their data: shop owners and their team, people who messaged a shop, and waitlist sign-ups. Here's how, and what happens next.

Last updated 8 October 2026

01If you messaged a shop that uses TorMoose

When you message a Facebook Page that uses TorMoose, we store your conversation and the order details you shared, on behalf of that shop. To have it deleted, either:

  • Ask the shop. The shop can delete your data from its TorMoose dashboard in one step; or
  • Ask us. Email business@tormoose.com or use the contact form, with the name of the Page you messaged and your name as it appears on Facebook. Don't send passwords or ID documents.

What gets deleted: your messages and conversations, your name, phone number and address, any complaints or feedback recorded from your chats, and questions you asked that the assistant couldn't answer. If you placed orders, the shop keeps the order itself (items and amounts) for its accounts, but your name, phone number, address and notes are removed from it.

We complete requests sent to us within 30 days and confirm by email. If you message the shop again afterwards, that starts a new conversation.

02If you connected a Facebook Page

You can do this entirely from Facebook:

  1. Go to Settings & privacy → Settings → Business integrations (on some accounts it's Apps and websites).
  2. Find TorMoose and choose Remove. TorMoose stops replying on your Page immediately, and we delete your Page access token.
  3. To also delete the data, choose Send request (or View removed apps → TorMoose → Send request). We then delete the conversations, customer details, records and flags for every Page you connected.

Facebook shows you a confirmation code and a link to our status page, where you can check the request. Deletion normally completes within minutes, and always within 30 days.

Your own shop setup (products, settings and the assistant's personality) isn't data we received from Facebook, so it stays in your TorMoose account until you delete it or close the account (below).

03If you run a shop on TorMoose

  • Stop the assistant. Turn it off in the dashboard at any time.
  • Delete a customer's data. Open their conversation, then Customer details → Delete customer data. Owners and admins can do this.
  • Delete other data. Remove products, menu items, promotions and files directly in the dashboard.
  • Close your account. Email business@tormoose.com from the account owner's email address.

When an account is closed, we delete the Page token immediately, and the shop's catalog, settings, conversations, customers and reports within 30 days. Billing records are kept for as long as Bangladeshi tax law requires.

04Automatic deletion

Even if nobody asks, conversations are deleted automatically 24 months after the customer's last message or order. That covers the messages, the customer's details, and anything recorded from their chats.

05If you joined the waitlist

Email business@tormoose.com from the address you signed up with, and we'll remove it within 7 days.

06Backups

Deleted data may stay in encrypted backups for up to 30 days before they're overwritten. Backups are used only for disaster recovery.