Refund & Cancellation Policy

01Overview

TorMoose subscriptions are paid in advance, monthly or for a six-month term, in Bangladeshi taka. This policy explains when you can get money back and how cancelling works. It applies to payments made directly to TorMoose. name the payment gateway(s)

02Free trial

If a free trial is offered, you aren't charged during it, so there's nothing to refund. If you don't pick a plan before the trial ends, the bot simply stops. confirm trial terms at launch

03First payment guarantee

If TorMoose isn't right for your shop, ask for a refund within 7 days of your first paid plan starting and we'll refund it in full, minus any non-refundable gateway fees. This applies once per business.

04Cancelling

• Cancel any time from the dashboard (Settings → Plan) or by emailing business@tormoose.com.
• Your plan stays active until the end of the period you've paid for, then won't renew.
• Monthly plans: no partial refunds for the remaining days of a month.
• Six-month plans: after the first-payment window, you can cancel and receive a refund for the full unused months remaining, minus the discount you received over the months already used (i.e. used months are recharged at the monthly price). confirm this pro-rata rule

05Upgrades and downgrades

Upgrades take effect immediately; we charge the difference for the rest of the current period. Downgrades take effect at the next renewal, with no refund for the current period. Unused messages don't carry over or earn a refund.

06When something is our fault

If TorMoose is unavailable for a long stretch because of a problem on our side (not Meta or your Page), or we charge you in error, we'll credit or refund the affected amount. Duplicate or mistaken charges are always refunded in full.

07Not refundable

• Periods where the bot was paused because of a breach of our Terms or Meta's policies.
• Downtime caused by Meta restricting your Page, changes to Meta's platform, or your own settings.
• Custom Enterprise work, which is covered by its own agreement.

08How refunds are paid

Email business@tormoose.com from your account email with your shop name and payment reference. Approved refunds go back to the original payment method (card, bKash, Nagad or bank) within 7–10 working days, depending on the provider.